Service Industry

From Customer Relationship to Project Management

Natuzero Limited, Andy Wai

B2B business models are becoming more and more extensive. Nowadays, business-to-business transactions mostly choose to conduct transactions via the Internet to replace traditional transaction methods. As long as it cooperates with the required system, complicated transaction procedures can be effectively reduced, and business development can be promoted.

Customer Management

1. Customer Relationship

Establishing a good relationship with customers is a very important part of B2B companies. Not only small companies focus on current customers or new customers, but often ignore the needs and relationships of old customers. For the long-term development of a company, customer relationships are extremely important. Enterprises should establish long-term and two-way relationships with customers and maintain close contact to understand their needs and provide them with corresponding services.

2. Customer source issues

Finding new sources of customers is the daily "task" of B2B companies. For B2B companies, customers may mainly come from LinkedIn and old customer introductions. Online marketing may be a good way to attract new customers. Through Google drainage, you can make good use of the power of social platforms to attract more new customers.

Project Management

1. Project progress follow-up

Each project should be completed within the commitment period, otherwise it may affect the corporate reputation and image. Follow up each project systematically and make the project 100% implemented in accordance with the original plan.

2. Project transparency

Project transparency is one of the important cultures of many corporate management. With transparent management of the project, it effectively strengthens the information sharing and communication within the enterprise, reduces the mistrust of information within the enterprise, and shortens the decision-making time. Furthermore, project transparency enables employers to more effectively manage the operation of various departments, understand all the progress of the company, and help corporate management.

Staff Management

1. Staff Quality

Nowadays, companies have higher and higher requirements for employees, because the performance of employees is sufficient to affect customers' consumption desire and corporate image. The company can improve the quality of its employees through the system. In addition to replacing the traditional "clock-in" model, the system can also optimize talent management and regularly arrange employee training to cultivate employee loyalty, sense of belonging, and sense of accomplishment. As long as an enterprise strengthens communication and communication with its employees, it will indirectly improve the quality of its employees.


1. Master real-time financial status

Mastering the company's real-time financial status is of great use to managing the company. Use an omni-channel method to master project funds, employee salaries, transaction records, etc., to understand the costs required for the entire operation, to facilitate evaluation and analysis, and to maximize profits.

Business Promotion

1. Promotion of business

Business promotion is an indispensable part of every social industry. The rise of electronic media and social networking sites provides managers with more platforms to promote their businesses and attract more customers. At the same time, using an omni-channel approach and combining different platforms to make promotion more effective. Furthermore, through the system, more potential customers are sent out while non-potential customers are excluded, and the business can be promoted by automated marketing methods.

To Sum Up

As the times change, companies should also "advance with the times" to meet more challenges in the future and promote business development. Starting from customer management, project management, employee management, accounting systems and business promotion, systematization can solve the obstacles of traditional transaction methods.